Need help? No problem. We've compiled a comprehensive list of questions covering a broad range of topics from error messages to policy and feedback to bidding.
If you're already a user and need to use one of our services, click on the users link on the top of each page. From here you can do many things, such as get your password.
Still have a question? Try the help forum on the boards. If we don't answer your question first, someone else will.
Q: How do I bid on an item?
Q: If I change my mind, can I retract a bid?
Q: What is proxy bidding?
Q: When I make a bid, I am immediately outbid. What's wrong?
Q: What happens if my seller backs out?
Q: How can I get more info on my seller?
Bidding is easy. Make sure you have read the policy on bidding. Scroll down on the item's page until you find the small form which asks for your username, password, and bid amount. Fill it out and click away. Good luck on winning the auction.
Sorry, bidding is permanent in almost all situations. You agreed to the terms when you pushed the "Place Bid" button. The only way a bid can be retracted is if both the highest bidder of the item and the seller email us stating that they both agree that the bid should be removed. So if you are a high bidder and want your bid removed, discuss it with the seller before you contact us about it.
Proxy bidding is a wonderful tool. Proxy bidding allows you to bid how much you are willing to pay but only bids in the amount of the next highest bid. Sounds a little confusing? Let's say you were willing to pay $5 for a mink fur coat, but the price was only at $2.50. Instead of having to come back everytime you were overbid, you can type in $5, but the cgi will only place your bid as $3.00. If someone bids higher than $3, your bid will not be replaced unless the amount of their bid is over $5.
Someone must have used the proxy bidding system to set an amount that is higher than the amount you bid. The only thing you can do is decide how much you are willing to pay for an item and place that amount. You won't pay that amount unless enough bids catch up to it. If the amount is still outbid immediately you might as well give up.
Depending on the situation, leave them either negative or neutral feedback. If the seller recieves your payment and does not send the item, leave them negative feedback and report the user to us immediately.
You can use the feedback system, check out there user page by clicking the "just me" picture by their name, or ask around on the UBB.
