THIS IS THE STANDARD EDIT AUCTION MESSAGE. SEND THIS TO THE USER AFTER YOU HAVE SUCESSFULLY EDITED THEIR AUCTION. ---------------------------------------------------------------------- Dear LaundroMatic User, Hello there. The auction(s) that you requested to be edited on LaundroMatic were modified. Thank you for using our services! Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net PS -- Please do not reply to this email. THIS IS THE STANDARD FEEDBACK REMOVAL MESSAGE. SEND THIS TO THE USER AFTER YOU HAVE SUCESSFULLY REMOVED THEIR FALSE FEEDBACK. ---------------------------------------------------------------------- Dear LaundroMatic User, Hello there. The false feedback you have requested to be removed has been deleted. Thank you for using our services! Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net PS -- Please do not reply to this email. THIS IS THE STANDARD AUCTION REMOVAL MESSAGE. SEND THIS TO THE USER AFTER YOU HAVE SUCESSFULLY REMOVED THEIR AUCTION. ---------------------------------------------------------------------- Dear LaundroMatic User, Hello there. The auction(s) that you requested deletion of have been successfully removed. Thank you for using our services! Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net PS -- Please do not reply to this email. THESE ARE THE STANDARD PROBLEM USER MESSAGES. SEND THESE TO THE APPROPRIATE USERS. ---------------------------------------------------------------------- IF A SELLER HAS REPORTED A BIDDER THAT DOES NOT RESPOND, SEND THE FOLLOWING MESSAGE TO THE BIDDER. EDIT IT WHEN NECCESSARY: Dear LaundroMatic User, Hello there. Your seller has informed LaundroMatic that you have not replied to his/her emails regaurding the item you bidded on and won. Do not reply to this email. The only thing you have to do is contact your seller. You and the seller are to work out this problem within the next seven days. If everything is resolved, no further actions are taken and everyone goes home happy. However, if the seller remains unsatisfied after this period, a warning will be added to your record. If you obtain 3 of these warnings, you will be banned from using our services and only re-allowed into the community if you personally work out things with the staff. For more information, please visit our policy -- http://laundromatic.delish.net/txt/information/policy.html Please take note of the fact that LaundroMatic is not taking sides on the issue. We are merely attempting to help you and your seller have a successful trade. Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net --------------------------------- IF A BIDDER HAS REPORTED A SELLER THAT DOES NOT RESPOND, SEND THE FOLLOWING MESSAGE TO THE SELLER. EDIT IT IF NECCESSARY: Dear LaundroMatic User, Hello there. Your bidder has informed LaundroMatic that you have not replied to emails concerning and item you put up for auction. Do not reply to this email. The only thing you have to do is contact your bidder. You and the bidder are to work out this problem within the next seven days. If everything is resolved, no further actions are taken and everyone goes home happy. However, if the bidder remains unsatisfied after this period, a warning will be added to your record. If you obtain 3 of these warnings, you will be banned from using our services and only re-allowed into the community if you personally work out things with the staff. For more information, please visit our policy -- http://laundromatic.delish.net/txt/information/policy.html Please take note of the fact that LaundroMatic is not taking sides on the issue. We are merely attempting to help you and your seller have a successful trade. Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net --------------------------------- IF A BIDDER HAS REPORTED A SELLER THAT DOES NOT SEND THE ITEM, SEND THE FOLLOWING MESSAGE TO THE SELLER. EDIT IT IF NECCESSARY: Dear LaundroMatic User, Hello there. Your bidder has informed LaundroMatic that you have not sent an item that they paid for. Do not reply to this email. The only thing you have to do is contact your bidder. You and the bidder are to work out this problem within the next seven days. If everything is resolved, no further actions are taken and everyone goes home happy. However, if the bidder remains unsatisfied after this period, a warning will be added to your record. If you obtain 3 of these warnings, you will be banned from using our services and only re-allowed into the community if you personally work out things with the staff. For more information, please visit our policy -- http://laundromatic.delish.net/txt/information/policy.html Please take note of the fact that LaundroMatic is not taking sides on the issue. We are merely attempting to help you and your seller have a successful trade. Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net --------------------------------- IF A USER HAS REPORTED ANOTHER USER MAKING THREATS AND BEING RUDE SEND THE FOLLOWING MESSAGE TO THE PROBLEM USER: Dear LaundroMatic User, Hello there. It has come to our attention that you have been hostile and threatening towards other users in our community. Although we are strong supporters of free speech, we do not believe aggressive speech is the way to get things done and detracts from a friendly, community atmosphere. We would appreciate it in the future if you toned down your language and made attempts to be more friendly. Being rude may feel good at the time, but in the end it does more harm than good. Do not reply to this email. The only thing you have to do is contact your fellow user and make amends. You and the user are to work out this problem within the next seven days. If everything is resolved, no further actions are taken and everyone goes home happy. However, if the seller remains unsatisfied after this period, a warning will be added to your record. If you obtain 3 of these warnings, you will be banned from using our services and only re-allowed into the community if you personally work out things with the staff. For more information, please visit our policy -- http://laundromatic.delish.net/txt/information/policy.html Please take note of the fact that LaundroMatic is not taking sides on the issue. We are merely attempting to help you and your fellow users have a pleasant relationship. Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net --------------------------------- IF A USER HAS REPORTED ANOTHER USER LEAVING FALSE FEEDBACK OR SPAMMING FEEDBACK SEND THE FOLLOWING MESSAGE TO THE PROBLEM USER: Dear LaundroMatic User, Hello there. It has come to our attention that you have been hostile and threatening towards other users in our community by use of the feedback forum. Although we are strong supporters of free speech, we do not believe aggressive speech is the way to get things done and detracts from a friendly, community atmosphere. Not only that, but abusing the feedback system is not only against the policy, but it strikes at the very core of our honor system. Please play nice. We would appreciate it in the future if you refrained from using the feedback system to leave your opinions about other users. Or if you have a negative comment to make, Do not reply to this email. The only thing you have to do is contact your fellow user and make amends. Suggest that they use the feedback removal system to clean up your mistakes. You and the user are to work out this problem within the next seven days. If everything is resolved, no further actions are taken and everyone goes home happy. However, if the user remains unsatisfied after this period, a warning will be added to your record. If you obtain 3 of these warnings, you will be banned from using our services and only re-allowed into the community if you personally work out things with the staff. For more information, please visit our policy -- http://laundromatic.delish.net/txt/information/policy.html Please take note of the fact that LaundroMatic is not taking sides on the issue. We are merely attempting to help you and your fellow users have a pleasant relationship. Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net --------------------------------- IF A USER HAS REPORTED ANOTHER USER LEAVING FALSE FEEDBACK OR SPAMMING FEEDBACK SEND THE FOLLOWING MESSAGE TO THE PROBLEM USER: Dear LaundroMatic User, Hello there. It has come to our attention that you have been hostile and threatening towards other users in our community by use of the feedback forum. Although we are strong supporters of free speech, we do not believe aggressive speech is the way to get things done and detracts from a friendly, community atmosphere. Not only that, but abusing the feedback system is not only against the policy, but it strikes at the very core of our honor system. Please play nice. We would appreciate it in the future if you refrained from using the feedback system to leave your opinions about other users. Or if you have a negative comment to make, Do not reply to this email. The only thing you have to do is contact your fellow user and make amends. Suggest that they use the feedback removal system to clean up your mistakes. You and the user are to work out this problem within the next seven days. If everything is resolved, no further actions are taken and everyone goes home happy. However, if the user remains unsatisfied after this period, a warning will be added to your record. If you obtain 3 of these warnings, you will be banned from using our services and only re-allowed into the community if you personally work out things with the staff. For more information, please visit our policy -- http://laundromatic.delish.net/txt/information/policy.html Please take note of the fact that LaundroMatic is not taking sides on the issue. We are merely attempting to help you and your fellow users have a pleasant relationship. Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net --------------------------------- ONCE YOU HAVE SENT ONE OF THE FORM LETTERS ABOVE SEND THIS MESSAGE TO THE USER WHO REPORTED THE PROBLEM USER. Dear LaundroMatic User, Hello there. Recently you reported a user that was causing turmoil in the LaundroMatic community. We have contacted them, and if you do not recieve an appropriate reply within in the next seven days, please contact us again stating what transpired. A warning will be added to their record. If they recieve two more warnings, they will be permanently banned. For more information, please visit our policy -- http://laundromatic.delish.net/txt/information/policy.html Have a nice day. *** The LaundroMatic Staff *** http://laundromatic.delish.net --------------------------------- IF A USER IS REPORTED TWICE FOR THE SAME PROBLEM, ADD A WARNING TO THEIR RECORD. INCLUDE A BRIEF SUMMARY. THE RECORD WILL BE LOCATED AT RECORD.TXT IN THE STAFF FOLDER. IF A SITUATION IS NOT COVERED BY THESE FORM LETTERS, MAKE A DETAILED TEXT FILE WITH A SYNOPSIS OF THE EVENTS AND UPLOAD INTO THE STAFF FOLDER. THEN CONTACT ONE OF THE HIGHER STAFF MEMBERS ABOUT IT. IF A CONFLICT BETWEEN THE TWO USERS ARISES, MAKE A DETAILED TEXT FILE WITH A SYNOPSIS OF THE EVENTS AND UPLOAD INTO THE STAFF FOLDER. THEN CONTACT ONE OF THE HIGHER STAFF MEMBERS.